Claims and Complaints


Claims Conditions

The following Claims Conditions apply to all Sections and Extensions of this Policy unless stated otherwise.

  • 1. Claims Procedures and Control

    As a condition precedent to liability, the Insured shall notify the Insurers' appointed claims handlers immediately the Insured is aware of any occurrence or circumstances which may give rise to a claim, regardless of any applicable Excess. This shall include any accident at work which results in 3 (three) or more days' absence for any Person Employed.

    The Insurers' appointed claims handlers are

    Davies Managed Systems Limited
    2nd Floor, East Court, Riverside Park, Stoke-On-Trent, Staffordshire, ST4 4EY
    Telephone 0844 856 2484
    Email newclaims.archliability@davies-group.com

    The Insurers may require completion of a claim form following notification of any occurrence or circumstances which may give rise to a claim. As a condition precedent to liability, the Insured shall complete and sign any claim form required by the Insurers and return it within 14 (fourteen) days of receipt.

    As a condition precedent to liability, every letter, claim, writ, summons and/or process in connection with such occurrence or circumstances shall be forwarded to the claims handlers immediately on receipt to be received by them within 7 (seven) days.

    As a condition precedent to liability, the Insured shall notify the claims handlers immediately the Insured shall have knowledge of any prosecution, inquiry or inquest in connection with any occurrence or circumstances which may give rise to liability under this Policy.

    As a condition precedent to liability, no admission, offer, promise, payment, Legal Cost or indemnity shall be made or given by or on behalf of the Insured without the Insurers’ written consent.

    As a condition precedent to liability, the Insurers shall be entitled to take over and conduct in the name of the Insured the defence or settlement of any claim, or to prosecute any claim in the name of the Insured for their own benefit, and shall have full discretion in the conduct of any proceedings and in the settlement of any claim. The Insured shall give all such information and assistance as the Insurers may require.

  • 2. Discharge of Liability

    In respect of any claims against the Insured to which a Limit of Liability applies, the Insurers may at any time pay the amount of such Limit of Liability after deduction of any sums already paid/incurred or any less amount for which at the absolute discretion of the Insurers such claims can be settled. The Insurers will then relinquish control of the said claims and be under no further liability in respect thereof, except for Legal Defence Costs for which the Insurers may be responsible prior to the date of such payment unless the Limit of Liability is inclusive of Legal Defence Costs.



Complaints Procedure

This Policy has been underwritten by Axiom Underwriting Agency Ltd on behalf of Arch Insurance (Europe) Ltd. It has been arranged by InEvexco Ltd.

If Your complaint relates to the sale of this Policy please contact
Inevexco
39 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4SD

Phone 01732 757615

If Your complaint relates to the Policy wording or a claim please contact
The Complaints Officer
Arch Insurance Company (Europe) Ltd
6th Floor
Plantation Place South
60 Great Tower Street
London
EC3R 5AZ

Phone 0207 621 4500
Fax 0207 621 4501

If InEvexco or Arch Insurance Company (Europe) Limited are unable to resolve the complaint to Your satisfaction then You may have the right to refer Your complaint to:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

Phone 08000 234 567

Further information is available from them and on www.financial-ombudsman.org.uk

Your rights as a customer to take legal action are not affected by the existence or use of the complaints procedure mentioned above. However the Financial Ombudsman Service will not adjudicate on any cases where litigation has commenced.

Financial Conduct Authority (FCA)
The Financial Services register can be checked by visiting their website on www.fca.org.uk/register or by calling 0800 111 6768

Financial Services Compensation Scheme
Arch Insurance Company (Europe) Limited is covered by the FSCS. This means that You may be entitled to compensation from the scheme in the unlikely event Your Insurer cannot meet its obligations. Further details can be obtained from
FSCS
10th Floor, Beaufort House
15 St Botolph Street
London
EC3A 7QU
Phone 0800 678 1100
E-mail: enquiries@fscs.org.uk
www.fscs.org.uk

© Les Mills Insurance is a trading name of InEvexco Ltd, 2018. All Rights Reserved. Privacy Policy. Refund Policy.
Registered in England and Wales No. 7770177 at 39 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4SD,
Office Address: 39 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4SD. Tel: 01732 757615. Email: info@lesmillsinsurance.co.uk.
InEvexco Limited is authorised and regulated by the FCA, registered number 579079. The Financial Conduct Authority's Register can be accessed through www.fca.org.uk